> ## Documentation Index
> Fetch the complete documentation index at: https://noradocs.solomontsao.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

# Zendesk

> Where to issue a Zendesk API token and connect it to Nora.

Zendesk integrations let your agents read and update tickets, users, and organizations. Nora authenticates with HTTP Basic using Zendesk's special `<email>/token:<api_token>` shape.

## Where to apply for credentials

<Card title="Zendesk — API Tokens" href="https://docs.zendesk.com/api-reference/introduction/security-and-auth/#api-token" icon="help-circle" arrow>
  Admin Center → Apps and integrations → Zendesk APIs → Settings
</Card>

<Steps>
  <Step title="Enable token access">
    In Admin Center, open **Apps and integrations → Zendesk APIs → Settings**. Make sure **Token access** is enabled.
  </Step>

  <Step title="Create a token">
    Click **Add API token**, give it a description, copy the value (only shown once).
  </Step>
</Steps>

## Connect in Nora

| Field     | Value                                                               |
| --------- | ------------------------------------------------------------------- |
| Subdomain | The slug before `.zendesk.com` (e.g. `acme` for `acme.zendesk.com`) |
| Email     | The agent account's email — Zendesk uses it for `email/token` auth  |
| API Token | The token from above                                                |

Nora calls `GET /api/v2/users/me.json` and reports the agent's name on success.

## MCP server

No official Zendesk MCP server today.

## Environment variables Nora injects

| Variable            | Source          |
| ------------------- | --------------- |
| `ZENDESK_API_TOKEN` | API Token field |
| `ZENDESK_SUBDOMAIN` | Subdomain field |
| `ZENDESK_EMAIL`     | Email field     |