Twilio
Where to find your Twilio Account SID + Auth Token, and how to connect them to Nora.Twilio integrations let your agents send SMS, place voice calls, and message via WhatsApp / Programmable Messaging. Nora authenticates with HTTP Basic using your Account SID as the username and Auth Token as the password.
Where to apply for credentials
Both values live on the Twilio Console dashboard:Twilio Console
Connect in Nora
1
Open the Twilio integration
From an agent’s detail page, open the Integrations tab and find Twilio.
2
Paste SID and Auth Token
Paste the Account SID into its field and the Auth Token as the secret.
3
(Optional) Set the From number
If your agent will send SMS, paste a Twilio phone number you’ve already provisioned (Phone Numbers
→ Manage → Active numbers) into the From Number field.
4
Connect
Click Connect. Nora calls
GET https://api.twilio.com/2010-04-01/Accounts/<sid>.json with HTTP Basic to verify the credentials. The card shows “Connected to Twilio” on success.Verify the connection
The Test button hits the same/Accounts/<sid>.json endpoint. Common failures:
- 401 Unauthorized — wrong SID or Auth Token. Note that rotating the auth token in the Twilio console invalidates the existing one immediately.
- 404 Not Found — wrong SID; double-check you copied the full string starting with
AC.